Marketing & Customer Service Assistant Hybrid

Title: Marketing & Customer Service Assistant

Location: New York – Hybrid Working

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and @SpringerNature. 

About the Brand

Scientific American, the oldest continuously published magazine in the U.S., reaches millions of people each month through its print magazine, app, social media and on ScientificAmerican.com. We publish expert-written opinions and feature stories; news and feature articles by leading journalists; and award-winning graphics, art and multimedia. Visit scientificamerican.com and follow @ScientificAmerican / @Sciam

Scientific American is at a pivotal moment and preparing to advance our marketing strategy, and we’re looking for a customer-centric Marketing & Customer Service Assistant to help support our initiatives. This role will help provide outstanding customer support via email. The role reports to the Director of Marketing. This position requires a strong understanding of customer behavior and knowledge of the latest digital marketing tactics. 

About the Role 

You will be responsible for daily communication via email to help resolve customer inquiries. This role is customer facing as well as cross-functional, working closely alongside the product and technology teams to provide feedback on the customer experience.

You will coordinate day-to-day marketing efforts and customer service initiatives in partnership with external vendors. You’ll also be tasked with providing marketing support, including creating emails, writing marketing copy, coordinating marketing collateral, etc.  

Role Responsibilities: 

• Correspond with customers via email and answer their inquiries 
• Deliver insights on customer experience to technology and product teams
• Manage daily coordination with external vendors 
• Provide marketing support including copy writing, art ideas, and execution of marketing campaigns 
• Ad hoc duties as needed 

Experience, Skills & Qualifications: 

Essential 

• Bachelor’s degree 
• 1-2 years of marketing and/or customer service experience 
• Demonstrated understanding of creating and analyzing marketing campaigns 
• Knowledge of the latest digital marketing strategies 
• Experience working in a fast-paced office environment is preferred
• Microsoft Office suite; database management 
• Excellent communication skills – both written and verbal 
• A positive attitude in the workplace and a willingness to cooperate with colleagues 

Desirable 

• Knowledge of the publishing industry 
• Experience working with subscription business models 
• Prior customer service working experience 

Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below:

• Medical, Dental and Vision
• 401(k) with company match and contribution
• Hybrid office working policy, Summer Hours, and paid time off
• Flexible Spending and Commuter programs
• Multiple Life insurance options
• Disability coverage
• Tuition Assistance
• Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance
• Employee Assistance Program
• Family friendly benefits and a variety of employee discounts
• An array of Employee Social Networks 

US Annualized Base Salary Range: $46,000 – $55,000. The salary offer may vary based on work experience, education, skill level and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country.

Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf  poster.

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards.