Technical Writer

Product Engineering – User Learning / Full Time / Remote

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” … and we want that for you too!

The Technical Writer is responsible for producing product documentation (both customer facing and internal) and other product training related materials/deliverables (tooltips, help menus, help text, etc.).

How you’ll add value:

• Create, update, and maintain existing documentation using technical writing skills, photo editing (SnagIt), writing HTML, and content management system (Doc360).
• Work with Product Managers to create and update documentation for product changes and new features.
• Work with Product Managers and Designers to review in-product terms and wording (labels, tooltips, help text, etc.).
• Create, update, and maintain FAQs, step-by-step guides, and troubleshooting articles to answer common customer support questions.
• Manage updates and revisions to documentation in a timely manner.
• Analyze existing documentation to maintain continuity of style and content.
• Regularly meet with and work with different business units to produce documentation, training materials, and customer communications.
• Maintain in-product help menus.
• Track and analyze article feedback, search analytics, and article view analytics to make article updates and provide regular analytics reports.
• Gain a “pulse of the customer’s needs” by working with our world class Support team and Implementation teams on a regular basis.
• Work with Instructional Designers and SMEs to review instructional video scripts.
• Plan, develop, organize, write, and edit operational procedures.
• Assist team members and customers with an attitude of positivity and helpfulness.
• Other duties as assigned.
• Occasional travel may be required.

What you’ll need to be successful in this role:

• Proven experience working in a technical writing position.
• Excellent written and verbal communication skills.
• Strong attention to detail with ability to write in explanatory and procedural styles for multiple audiences.
• Ability to capture, craft, edit, modify, and publish images/gifs to support written documentation.
• Ability to work on your own or with a team to reach established goals and metrics.
• Experience in SAAS, accounting, payroll, and/or restaurants.
• Proficiencies in Microsoft Office Suite, help authoring solutions, Confluence, and/or Jira.
• Bilingual (English and Spanish) is a plus.

R365 Team Member Benefits & Compensation

• This position has a salary range of $75,625-$105,875. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives