CUSTOMER SERVICE DELIVERY DRIVER TAMPA

Tampa, FL

Job Description

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger’s driving standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

– Provide excellent customer service while delivering orders to the customer
– Act as a brand ambassador when discussing Kroger�s Seamless Experience and delivery process with customers
– Ensure a high degree of professionalism and personal presentation when interacting with customers
– Drive a company vehicle safely and in accordance to Kroger’s driving standards
– Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur
– Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards
– Control and maintain an accurate record of customer deliveries
– Assist fellow drivers that may encounter difficulties while out delivering
– Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations
– Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor
– Complete pre-inspections check of company vehicle before use and report any defects to supervisor
– Operate company provided technology devices for mapping and customer interaction
– Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum
– Excellent communication and customer service skills
– Must annually pass a DOT regulated medical exam
– Must be at least 21 years old
– Must be able to lift up to 50 lbs. with or without reasonable accommodation
– Ability to operate a delivery van and handheld tablet device
– Must have a good driving record

Desired
– High School Diploma or GED
– Any delivery driver experience
– Any customer service experience
– May require chauffer’s license in some states